With no notice they closed my account and I am completely unable to reach anyone in customer service. Also I was planning on keeping my Big Lots card in case of emergency. Paying off community cards and replacing them with rewards cards through BBB accredited banks. I still shop at Burlington but not with that card. I spoke with multiple managers, even one with customer loyalty and was told nothing to do but wait. I then went ahead and paid the next month's basically a month early, they froze my account until the next billing cycle. not worth the headache.Ĭustomer service is absolutely the worst and very rude! I accidently paid one month's bill twice, the first time was on time and the second was after the due date. When offered a store credit card make sure whether or not it is through Commenity Bank. The bad guys continue to win, so frustrating! He said they could not refund my card the difference! I had him cancel the card & they were willing to lose a long standing, always pay on time customer! Maybe they don't care about losing me because they never get interest out of me! Then I went on their site to provide the additional information they requested, just in case the guy on the phone did not know what he was talking about & after spending 15 min, adding in all the info, photos, etc., I received an email response stating that my message could not be sent due to a glitch in the system! Appears to me they were not going to credit the $81 no matter what I gave them! If they're that shady, just think what they're doing with our personal information. To ensure the letter was not a fraud, I called customer service & the person said that I need the receipt to be refunded which the store gave me a receipt off the counter, not my receipt so it would not show the last digits of my card on the receipt. Submitted to my Comenity card customer service & nearly a month later they sent me a letter requesting more information, basic info like account number, address, etc. A retailer at an airport charged me $116 for a $35 shirt - I still have the shirt with the tag still on it. I've never submitted a dispute previously but did recently in the amount of $81.
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